FAQ

Your order confirmation is automatically sent to your email address as soon as your order is placed.

If you haven’t received it within a few minutes, please check your spam or junk folder, as it may have been filtered there.

If you still can’t find your confirmation after 24 hours, please contact us at office@thehubvintagewholesale.com, and we’ll be happy to help make sure everything is in order.

Orders shipped outside of the UK may be subject to import VAT, duties, and customs fees upon arrival in the destination country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Important Information:

• All customs charges must be paid by the recipient

• We do not cover or reimburse any import taxes or duties

• Shipping costs are non-refundable once an order has been dispatched

If a shipment is refused, unclaimed, or returned to us due to unpaid customs charges:

• A £100 fee will be applied to cover return shipping, customs penalties, and handling

• Any additional costs incurred will also be deducted from any refund or credit

Ireland (Northern & Republic of Ireland)

Due to current regulations, shipments to both Northern Ireland and the Republic of Ireland may be processed similarly to EU orders.

This means:

• Additional shipping requirements may apply

• VAT and/or customs charges may be payable upon delivery

If you are unsure about import charges in your country, we recommend contacting your local customs office before placing an order.

Dispatch

• Orders placed should be dispatched the next working day. Orders placed on a Friday will be disptached the following Monday.
• Occasionally, there can be delays but our committed team works extremely hard to get you your items as quickly as possible.  

Shipping

• We aim to provide accurate dates and times of arrival for packages on request. However, due to distribution and handling being undertaken by 3rd party companies, we cannot guarantee a delivery time, date, or location. Once the parcel has left our warehouse, all responsibilty is now with the shipping provider.
• Parcels leave our warehouse securely sealed in strong, complete boxes.

UK

• • 1-2 Business days shipping time after dispatch.

EU

• • 3-5  Business days shipping time after dispatch.

Rest of world

• • 3-7  Business days shipping time after dispatch.

International Shipping Information

• Customers purchasing stock from outside of the U.K. may be subject to VAT and/or duty charges. Any charges imposed will be up to the receiving customer to pay; we will NOT cover these charges. If the receiver does not pay the charges and allows the package(s) to be returned to us, shipping costs will NOT be refunded and there will be a restocking & tax penalty of £100.00 GBP.
• Northern and Republic of Ireland are now charged in the same manner as EU countries with added costs and shipping methods. Taxes may apply.

Pallet Shipping

• Pallets can be arranged as a shipping method with a bespoke price and shipping time, please contact us directly for this service.

We currently ship to the following regions:

United Kingdom & Europe

• United Kingdom

• Estonia

• Ireland

• Latvia

• France

• Croatia

• Germany

• Sweden

• Spain

• Isle of man

• Italy

• Finland

• Portugal

• Hungary

• Netherlands

• Norway

• Switzerland

• Greece

• Belgium

• Denmark

• Austria

International

• United States

• Canada

• Australia

• New Zealand

If your country is not listed, please contact us and we’ll do our best to arrange a shipping solution for you.

Additional Information

• International orders may include taxes and duties at checkout, depending on your location

• Shipping options and delivery times may vary based on destination and order size

If you have any questions before ordering, feel free to get in touch — we’re always happy to help.

Shipping costs are calculated based on your order size, number of boxes, and delivery location.

Each product listed on our website is equivalent to one box, and shipping rates will adjust accordingly at checkout.

United Kingdom

• Free shipping on all UK orders over £500.00

• £10 per box for all orders under £500.00

Europe & International

• Shipping costs are calculated at checkout based on your order size and destination

• This allows us to provide the most accurate and up-to-date rates available

Larger Orders

For high-volume or pallet orders, we can offer bespoke shipping solutions.

Please contact us directly for a tailored quote.

Additional Information

• All international shipping rates may include applicable taxes and duties at checkout, depending on your location

• Delivery costs are based on current courier rates and may vary

If you’d like a shipping estimate before placing your order, feel free to get in touch — we’re happy to help.

Once your order has been dispatched, our shipping team will update your order with your courier details and tracking number.

This information will also be sent to the email address used at checkout.

Having trouble finding your tracking details?

• Please check your spam or junk folder

• Make sure you’re checking the correct email used for your order

If you’re still unable to locate your tracking information, please get in touch and we’ll be happy to assist.

Products labelled “I’ve been washed” have been cleaned by our suppliers before arriving with us. This service is included at no extra cost.

These items have been washed to improve overall cleanliness and presentation, including reducing odours and creasing. However, they have not been stain treated or individually detailed.

What to expect:

• Some minor stains or marks may still be present

• Items are not professionally finished or pressed

• A light “storage” or transit smell may remain due to the nature of bulk shipping

These factors are normal for vintage wholesale and do not qualify for a refund.

Additional Information

All stock is shipped in bulk and may spend extended periods in transit before arriving with you.

For best resale results, we recommend:

• Light steaming or pressing

• Using a fabric spray or freshener

• Standard preparation before placing items on the shop floor

Items without the “I’ve been washed” label have not been washed or pre-processed.

Can I return or exchange an item?

As a wholesale business, we do not accept returns or exchanges as standard.

All orders are considered final once placed.

When can a return be considered?

Returns or refunds are only considered in cases where:

• Goods are significantly not as described, or

• There is a substantial issue with the order

In these cases, a claim must be submitted within 48 hours of delivery to Returns@thehubvintagewholesale.com .

Important to know:

• We do not accept returns based on preference, sizing, or variation in vintage stock

• Exchanges are not offered

• All claims are reviewed in line with our Returns & Refund Policy

For full details, please refer to our Returns & Refund Policy or contact our team if you’re unsure.

As a wholesale business, we do not accept returns as standard.

Returns are only considered where a claim has been reviewed and approved by our team in line with our Returns & Refund Policy.

Step 1: Submit a Claim

If you believe there is an issue with your order, please contact us within 48 hours of delivery at:

Returns@thehubvintagewholesale.com

Please include:

• Your order number

• A clear description of the issue

• Photographic evidence

Step 2: Await Approval

Our team will review your claim and confirm whether it meets our criteria.

If your claim is approved, we will provide instructions on how to proceed.

Step 3: Return Process (Approved Claims Only)

• Returns must not be sent without prior approval — unauthorised returns will be refused

• Customers are responsible for all return shipping costs

• Returned goods must be securely packaged and sent using a tracked and insured service

We are not responsible for items lost or damaged during return transit.

Step 4: Inspection

Once received, all returns are inspected to ensure:

• The goods match the original order

• Items are in the same condition as supplied

• Any applicable packaging (e.g. bales) remains unopened

Step 5: Resolution

If the return is approved following inspection, we will offer:

• A credit note, or

• A refund to the original payment method (processed within 7 working days)

Please note:

• Outbound shipping costs are non-refundable

• A £15 per box restocking fee may be applied

• Any applicable charges (e.g. customs fees) will be deducted from the final amount

International Returns

All international returns must be declared as:

“Returned Goods”

Failure to do so may result in import VAT and duties being charged. Any such charges will be deducted from your refund or credit.

If a shipment is refused, unclaimed, or returned to us:

• A £100 fee will be applied to cover return shipping, handling, and associated costs

If you’re unsure whether your issue qualifies, please contact us — we’re always happy to help.

All of our products are vintage and sold in bulk, so variation in style, sizing, and condition is to be expected.

We always recommend reviewing our grading policy before purchasing to ensure the grade you choose matches your expectations.

If there is an issue with your order

In the rare event that your order is significantly not as described or there is a genuine issue, please contact us within 48 hours of delivery at:

Returns@thehubvintagewholesale.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the items in question

Our team will review your claim and respond as quickly as possible.

Important to know:

• We do not accept returns based on personal preference or variation in vintage stock

• Differences in style, brand, sizing, or general wear are not considered faults

• All claims are assessed in line with our Returns & Refund Policy

If you’re unsure whether something qualifies, feel free to get in touch — we’re always happy to help.

Return timeframes will vary depending on the shipping method and carrier used.

Please note that returns are only accepted once a claim has been reviewed and approved by our team at Returns@thehubvintagewholesale.com .

Once your return has been delivered to us:

• We will confirm receipt by email

• Your return will be inspected to ensure it meets our requirements

• If approved, your refund or credit note will be processed within 7 working days

Important to know:

• Return shipping times are outside of our control and depend on your chosen courier

• Your bank or payment provider may take additional time to process refunds

• Any applicable fees (such as shipping or restocking) will be deducted from the final amount

If you have any questions about your return, feel free to contact us — we’re happy to help.

Grade A is our highest standard of vintage clothing, offering strong resale potential while still reflecting the nature of pre-owned garments.

All items are second-hand and typically 20–30 years old, so some signs of wear should be expected.

What to expect from Grade A:

Items are in very good wearable condition but may include:

• Light wear, fading, or signs of age

• Small washable or light permanent marks

• Very minor holes or repairs

• Light print cracking or embroidery wear

• Minor fraying on cuffs, collars, or hems

• Missing non-essential components (e.g. hood strings, removable hoods)

• Light bobbling (pilling), which can be easily removed

Important to know:

• All stock is sold in bulk, not individually curated

• You will receive a mix of styles, brands, sizes, and eras

• A small percentage of items may fall outside the expected grade, which is standard in vintage wholesale

These factors are normal and do not qualify as faults.

If you’re unsure whether Grade A is right for you, feel free to get in touch — we’re happy to help guide you.

Grade A/B is a mixed grade, combining both Grade A and Grade B items within the same order.

This grade is commonly used for categories such as workwear, where garments are designed for durability and often show a wider range of wear.

What to expect from Grade A/B:

You will receive a mixture of items ranging from:

• Grade A: Very good wearable condition with light signs of wear

• Grade B: More noticeable wear, including marks, fading, or damage

This means your order may include:

• Clean, ready-to-sell items

• Items with visible wear or defects

• A broad mix of conditions across the full order

Typical characteristics may include:

• Washable or permanent stains

• Fading and signs of age

• Holes or fabric wear

• Fraying, print cracking, or worn trims

• Missing non-essential components (e.g. hood strings, removable hoods)

• Missing labels or inconsistent sizing

• Workwear-style distressing (e.g. worn knees or heavy use areas)

Important to know:

• This is an intentionally mixed grade, not a uniform product

• All stock is sold in bulk, not individually curated

• Condition will vary significantly across items

Grade A/B is best suited to buyers who are comfortable working with a wide range of vintage condition, including both ready-to-sell and repairable pieces.

If you’re unsure whether this grade is right for you, feel free to get in touch — we’re happy to help.

Grade B consists of vintage clothing with more noticeable wear, making it ideal for lower price-point resale, upcycling, or rework.

All items are second-hand and typically 20–30 years old, so visible signs of use are to be expected.

What to expect from Grade B:

Items are in wearable condition but may include:

• Noticeable stains (some may be removable, others permanent)

• Visible fading or signs of age

• Holes or damage (typically larger than minor wear)

• Fraying, wear to seams, or general fabric deterioration

• Print cracking or worn graphics

• Missing non-essential components (e.g. hood strings, removable hoods)

• Missing labels or incorrect sizing

• Occasional workwear-style distressing (e.g. worn knees)

Important to know:

• All stock is sold in bulk, not individually curated

• You will receive a mix of styles, brands, sizes, and eras

• Condition will vary across items within the grade

Grade B offers strong value for buyers who are comfortable working with more heavily worn vintage stock.

If you’re unsure whether Grade B is suitable for your needs, feel free to get in touch — we’re happy to help.