Refund policy

Wholesale Returns & Refund Policy

Last updated: 30th April 2026

All purchases made through The Hub Vintage Wholesale Limited are business-to-business (B2B) wholesale transactions.

By placing an order, you confirm that you have read, understood, and agreed to the terms outlined below.

1. All Sales Are Final

All wholesale orders are final.

We do not accept returns or offer refunds based on:

  • Personal preference

  • Style, brand, or era expectations

  • Size distribution

  • General variation in vintage stock

2. Nature of Vintage Wholesale

All items sold are vintage and pre-owned, and will show varying degrees of wear.

By purchasing from us, you acknowledge and accept that:

  • Items are sold in bulk, not individually selected pieces

  • Condition, styles, brands, and sizing will vary

  • Signs of wear, minor marks, repairs, and ageing are common

These characteristics are inherent to vintage clothing and are not considered faults.

3. Grading System

All stock is supplied according to our grading system.

Customers are responsible for reviewing and understanding our grading policy before purchase:
GRADING POLICY

We do not accept returns or refunds based on:

  • Misunderstanding of grading

  • Expectation of higher-quality items than the grade purchased

  • Natural variation within a grade

4. Acceptable Variation (Tolerance)

Due to the nature of bulk vintage clothing, a small percentage of items may fall outside the expected grade.

This is considered normal and does not qualify for a refund or return.

5. Claims for Incorrect or Misgraded Goods

We will only consider claims where goods are significantly not as described or represent a substantial deviation from the agreed grade.

To submit a claim, you must:

  • Notify us within 48 hours of delivery

  • Provide your order number

  • Provide clear photographic evidence of the issue

  • Include a description of the problem

Claims submitted after this timeframe may not be accepted.

6. Claim Assessment & Resolution

All claims are reviewed on a case-by-case basis.

Where a claim is approved, we may offer one of the following at our discretion:

  • Partial refund

  • Credit note

  • Replacement stock (if available)

We do not guarantee a full refund in any circumstance.

7. Non-Qualifying Issues

The following do not qualify for refunds, returns, or claims:

  • General wear consistent with vintage clothing

  • Minor stains, marks, fading, or repairs

  • Variation in sizing or fit

  • Differences in branding or style mix

  • Subjective quality expectations

  • Subjective style expectations

8. Shipping & Risk

Once goods have been dispatched,Ā responsibilityĀ transfers to the customer.

We are not responsible for:

  • Courier delays

  • Loss or damage in transit (unless shipping is arranged and insured by us)

  • We will assist where reasonably possible

Any delivery issues must be reported within 48 hours.

9. Refunds, Credit Notes & Fees

Where a claim is approved, customers will be offered either:

  • A credit note to be used on future orders, or

  • A refund to the original payment method, processed within 7 working days

The method of resolution will be agreed during the claims process.

Please note:

  • Original shipping costs are non-refundable

  • A 5% restocking fee will be applied to all approved returns to cover handling, materials, and labour

This fee will be deducted from the total refund or credit issued.

10. EU & International Returns

All international returns must be clearly declared as:

ā€œReturned Goodsā€

This is essential to avoid import VAT and duty charges upon re-entry into the United Kingdom.

Failure to follow this requirement will result in:

  • Any VAT, duties, or clearance charges incurred being deducted from your refund or credit

11. Failed Deliveries & Unclaimed Shipments

If an order is:

  • Not accepted by the customer

  • Left unclaimed at customs

  • Returned due to incorrect delivery information

The following will apply:

  • A Ā£100 fee will be charged to cover return shipping, customs penalties, and handling

  • Any additional costs incurred will also be deducted from any refund or credit

We are not responsible for delays or issues caused by customs clearance or failure to complete import requirements.

12. Return Shipping Costs

All return shipping costs are the responsibility of the customer.

This applies to all approved returns, including cases where a claim has been accepted.

We do not cover or reimburse:

  • Return shipping costs

  • Customs fees related to returns

  • Any associated handling or courier charges

Customers are responsible for ensuring that returned goods are:

  • Safely packaged

  • Shipped using a tracked and reliable service

We are not responsible for items lost or damaged during return transit.

13. Order Cancellations

Due to the fast-paced nature of our wholesale operations, there is only a limited window in which an order can be cancelled.

  • Cancellation requests must be made immediately after placing an order

  • We cannot guarantee that cancellation requests will be successful

If your order has not yet been processed, we may be able to cancel it at our discretion.

Once an order has entered processing or has been prepared for dispatch, it cannot be cancelled.

Cancellation Fees

Where a cancellation is approved after initial processing has begun, we reserve the right to apply a reasonable handling or restocking fee of 5%Ā to cover labour and operational costs.

After Dispatch

Once an order has been dispatched, it is no longer eligible for cancellation and will be treated in accordance with our Wholesale Returns & Refund Policy.

14. Agreement to TermsĀ 

By placing an order, you confirm that you:

  • Understand the nature of vintage wholesale

  • Accept variation in product condition and composition

  • Agree to our grading system

  • Accept this Returns & Refund Policy in full